Privacy Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]
Welcome to Dsakhi (“we,” “our,” “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase through our website, [Insert Website URL].
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following categories of information when you interact with our website.
1.1 Personal Information
When you create an account, place an order, or contact us, we may collect:
- Full name
- Email address
- Mobile number
- Billing and shipping address
- City, state, postal code, and country
- Account login details
- Order and purchase history
- Information you provide through customer support
1.2 Payment Information
Payments may be processed through third-party payment service providers.
We may receive transaction-related details such as payment status, transaction reference, and payment method. We do not intend to store complete card numbers, CVV numbers, or other sensitive payment credentials on our website.
Payment information is handled according to the policies and security practices of the relevant payment provider.
1.3 Automatically Collected Information
When you access our website, certain information may be collected automatically, including:
- IP address
- Browser and device information
- Operating system
- Pages visited and interactions
- Referring website
- Website usage and diagnostic information
1.4 Cookies and Similar Technologies
We use cookies and similar technologies to support website functionality, remember shopping cart information, improve user experience, and understand website usage.
Cookies may be used for:
- Essential website functionality
- Shopping cart and checkout operations
- Login and account preferences
- Analytics and performance measurement
- Marketing, where applicable and appropriately consented to
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
2. How We Use Your Information
We may use collected information to:
- Process and fulfil your orders.
- Arrange delivery and shipping.
- Process payments and refunds.
- Provide order confirmations and updates.
- Respond to customer enquiries and support requests.
- Manage customer accounts.
- Improve our products, services, and website.
- Detect and prevent fraud, abuse, and security incidents.
- Meet applicable legal and regulatory requirements.
- Send promotional communications where permitted and with required consent.
3. Sharing of Information
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Payment gateway providers
- Shipping and logistics partners
- Website hosting and technology providers
- Analytics and marketing service providers, where applicable
- Professional advisers and government or law enforcement authorities where legally required
We do not sell your personal information as a standalone commercial product.
Service providers may process information according to their own applicable privacy policies and contractual obligations.
4. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, and destruction.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
5. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Policy, including order fulfilment, customer support, accounting, dispute resolution, and compliance with applicable legal obligations.
When information is no longer required, we may delete or anonymise it, subject to applicable retention requirements.
6. Your Rights and Choices
Subject to applicable law, you may have rights to:
- Request access to personal information held about you.
- Request correction of inaccurate information.
- Request deletion of personal information where legally applicable.
- Withdraw consent where processing is based on consent.
- Opt out of promotional communications.
To exercise your rights, contact us using the details provided below. We may need to verify your identity before processing a request.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review their privacy policies before providing personal information.
8. Children’s Privacy
Our website is not intended to knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information improperly, please contact us.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
10. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact us.
Business Name: [Legal Business Name]
Brand Name: Dsakhi
Email: [Official Support Email]
Phone: [Customer Support Number]
Address: [Registered Business Address]