Refund and Returns Policy

Effective Date: [Insert Date]

Last Updated: [Insert Date]

At Dsakhi, we strive to provide quality fashion products and a seamless shopping experience. This Return & Refund Policy explains the conditions and process for returning products and receiving refunds.

1. 3-Day Return Policy

Dsakhi offers a 3-day return window from the date of product delivery, subject to the eligibility conditions mentioned in this policy.

Customers must raise a return request within 3 days of receiving the order. Return requests submitted after this period may not be accepted, except where a different remedy is required under applicable law.

2. Return Eligibility

To be eligible for a return, the product must meet all the following conditions:

• The return request must be raised within 3 days of delivery.
• The product must be unused, unworn, and in its original condition.
• The product must have all original tags, labels, and packaging attached and intact.
• The product must be the exact original product delivered by Dsakhi.
• The product must not have any stains, damage, alterations, washing marks, perfume smell, or signs of use.
• The product must include all original accessories and components, where applicable.
• The customer must provide the original order details or proof of purchase.

Products that do not meet these conditions may be rejected for return, subject to applicable law.

3. Original Product and Tags Requirement

For a return to be accepted, the customer must send back the same original product delivered by Dsakhi.

The following conditions apply:

1. The product returned must match the product originally purchased and delivered.
2. All original brand tags, product labels, and applicable packaging must remain attached and intact.
3. Customers must not remove, replace, alter, or damage the original tags.
4. Customers must not return a different product, used product, counterfeit product, or product purchased from another seller.
5. Dsakhi may verify the product, tags, order details, and condition before approving a return or refund.

If the returned product does not match the original product or fails the stated eligibility requirements, the return may be rejected, subject to applicable law.

4. Non-Returnable Conditions

Returns may not be accepted for products that:

• Are returned after the 3-day return period.
• Have been worn, used, washed, ironed improperly, or altered.
• Have missing, removed, or damaged original tags.
• Have stains, makeup marks, perfume smell, or other signs of use.
• Are damaged due to customer handling.
• Are not the original product delivered by Dsakhi.
• Are missing required original packaging or accessories.
• Are customised or personalised products, where applicable and legally permitted.

These exclusions do not affect any consumer rights or remedies that cannot lawfully be excluded.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact Dsakhi as soon as possible after delivery.

Customers should provide:

• Order number
• Clear photographs or video of the product and issue
• Images of the original tags and packaging, where applicable
• A description of the problem

Dsakhi will review the complaint and may offer a replacement, exchange, refund, or other applicable remedy in accordance with the circumstances and applicable law.

For damaged or defective products, customers should not attempt to repair, wash, or alter the product before contacting us.

6. Return Request Process

To initiate a return:

1. Contact Dsakhi within 3 days of delivery.
2. Provide your order number and reason for the return.
3. Share the requested product photographs or supporting information.
4. Wait for return approval and instructions from our support team.
5. Pack the original product securely with all required tags and packaging.
6. Return the product using the approved return process.

The return request must be approved before the product is sent back, unless otherwise instructed by Dsakhi.

7. Product Inspection

Once the returned product is received, Dsakhi may inspect:

• Product identity and order details.
• Original tags and labels.
• Product condition and signs of use.
• Packaging and included accessories.
• Any reported damage or defect.

Refunds will be processed only after the returned product has been received and successfully verified, subject to applicable law and the approved return terms.

8. Refund Policy

A refund will be initiated for an approved return after the original product has been received and verified.

The following conditions apply:

• The returned product must be the same original product delivered by Dsakhi.
• The product must meet the applicable return eligibility requirements.
• Original tags and labels must be retained where required under this policy.
• Refunds may be denied where the return does not meet the applicable conditions, subject to applicable law.

Refunds will be processed through the original payment method, wherever reasonably possible.

Refund processing time: [Insert approved timeline]

The time required for the refund to reflect in the customer’s bank account or payment account may vary depending on the payment gateway and financial institution.

9. Exchange Policy

Exchanges are available only if expressly offered for the relevant product and subject to stock availability.

Exchange requests must meet the applicable return eligibility conditions, including the 3-day return window and original product requirements.

10. Return Shipping Charges

[Confirm your applicable shipping arrangement.]

For eligible damaged, defective, or incorrect products, Dsakhi will communicate the applicable return shipping arrangements.

For other eligible returns, any applicable return shipping charges will be communicated before the return is completed.

11. Order Cancellation

Customers may request cancellation before dispatch, subject to order status and applicable law.

Once an order has been dispatched or delivered, the request may be handled under the applicable return policy.

12. Contact Us

For return, exchange, and refund enquiries:

Brand Name: Dsakhi

Email: [Official Support Email]

Phone: [Customer Support Number]

Business Address: [Registered Business Address]

We reserve the right to update this Return & Refund Policy from time to time. Any updates will be published on this page.