Terms & Conditions

Effective Date: [Insert Date]

Welcome to Dsakhi. These Terms & Conditions (“Terms”) govern your access to and use of the Dsakhi website, including browsing products, creating accounts, placing orders, and using related services.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please discontinue using the website.

1. About Dsakhi

Dsakhi is an online retail platform offering fashion and lifestyle products, including products such as sarees and related merchandise as displayed on our website.

Legal Business Name: [Insert Legal Business Name]

Registered Address: [Insert Registered Business Address]

Website: [Insert Website URL]

2. Eligibility and Account

You agree to provide accurate and complete information when creating an account or placing an order.

You are responsible for:

• Maintaining the confidentiality of your account credentials.
• Keeping your account information updated.
• All activities conducted through your account, subject to applicable law.

We may restrict or suspend accounts where we reasonably believe there is unauthorised activity, fraud, abuse, or a violation of these Terms.

3. Product Information

We make reasonable efforts to display accurate product descriptions, images, prices, colours, sizes, and availability.

However:

• Product colours may vary depending on device displays and photography conditions.
• Minor variations in handcrafted or textile products may occur.
• Product availability may change without prior notice.
• Product images and descriptions should be reviewed before placing an order.

If an important error is identified, we will take appropriate action in accordance with applicable law.

4. Pricing and Taxes

All product prices and applicable charges will be displayed on the website as required by applicable law.

Prices, offers, and promotions may change from time to time. Changes will not affect orders that have already been accepted, except where correction or cancellation is legally permitted and appropriately communicated.

Applicable taxes, shipping charges, and other mandatory charges will be disclosed as required.

5. Orders and Acceptance

When you place an order, you are making a request to purchase the selected products.

After receiving your order, we may send an acknowledgement email or message. An order acknowledgement does not necessarily constitute acceptance of the order.

An order may be subject to availability, payment confirmation, pricing accuracy, and other legitimate fulfilment requirements.

If we cannot fulfil an accepted order, we will inform you and process any applicable refund in accordance with applicable law.

6. Payments

Payments may be processed through payment gateways and other payment methods displayed at checkout.

You agree to provide accurate payment and billing information.

Orders may be subject to payment verification. We do not guarantee that every payment method will be available at all times.

7. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines displayed on our website or communicated during the order process.

Delivery timelines may be affected by:

• Product availability
• Incorrect or incomplete address details
• Logistics and carrier delays
• Weather, natural events, or other circumstances beyond reasonable control

Customers are responsible for providing accurate delivery information. We will address delivery issues in accordance with our applicable shipping policy and legal obligations.

8. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and cancellations are governed by our Return & Refund Policy.

By placing an order, you acknowledge that the applicable policy forms part of these Terms. Nothing in these Terms excludes any rights or remedies that cannot lawfully be excluded.

9. Promotions and Discount Codes

Promotional offers, discount codes, and campaigns may be subject to specific terms, validity periods, product exclusions, and usage limits.

Promotions may not be combined unless expressly permitted.

We reserve the right to correct genuine errors or withdraw an offer where permitted by law, while respecting rights arising from accepted orders.

10. Intellectual Property

All website content, including text, graphics, logos, images, product photographs, design elements, and other materials, is owned by or licensed to Dsakhi or its respective rights holders.

You may not reproduce, distribute, modify, sell, or commercially exploit our content without prior written permission, except as permitted by applicable law.

11. Prohibited Activities

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorised access to our systems.
• Introduce malicious code or interfere with website security.
• Misuse promotional offers or payment systems.
• Copy or commercially exploit website content without authorisation.
• Provide false information or engage in fraudulent transactions.

12. Third-Party Services and Links

Our website may integrate with third-party services, including payment gateways, shipping providers, and analytics tools.

Third-party services may be subject to their own terms and privacy policies. Dsakhi is not responsible for independent third-party services to the extent permitted by applicable law.

13. Website Availability

We aim to maintain reliable website access but do not guarantee uninterrupted availability or that the website will always be free from errors, subject to applicable law.

We may temporarily suspend or modify website features for maintenance, security, improvements, or other legitimate reasons.

14. Limitation of Liability

To the extent permitted by applicable law, Dsakhi will not be liable for indirect or consequential losses arising from the use of the website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights and remedies.

15. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms, or infringement of third-party rights.

This provision does not limit any rights or remedies available to you under applicable law.

16. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be published on this page with a revised effective date.

Your continued use of the website after changes are published will be subject to the updated Terms, to the extent permitted by law.

17. Governing Law and Disputes

These Terms will be governed by the laws of India, subject to applicable mandatory consumer protection laws and jurisdictional requirements.

We encourage customers to contact us first so we can attempt to resolve concerns.

Nothing in these Terms prevents a consumer from exercising rights or pursuing remedies available under applicable law.

18. Contact Information

For questions about these Terms:

Brand: Dsakhi

Legal Business Name: [Insert Legal Business Name]

Email: [Official Support Email]

Phone: [Customer Support Number]

Address: [Registered Business Address]